Ask us anything.

noor is a private, AI-assisted journal. You speak or write about your day, and noor reads it properly: how you seem to be feeling, the patterns underneath, what's going right, how today compares with before, and gentle questions worth sitting with. When an entry deserves more, Sofia, your AI companion, is there to talk it through. The name means "light" in Arabic — that's the whole idea: a little light on what's already there.

No. noor celebrates consistency — streaks glow, milestones feel good — but it will never guilt you, shame a missed day, or manufacture urgency to pull you back. That's a design principle, not an accident. Most people find a rhythm of a few entries a week; the right amount is whatever helps.

noor runs in any modern browser, on a phone or a laptop, with nothing to install. On Android it is also on Google Play, and the iPhone app is on its way to the App Store. Your journal is not tied to any of them: Cloud Sync carries it across devices, and an export can be imported again.

No. Choose "Continue as guest" and start writing — your journal is then kept on your device, not in our cloud. To write you a reflection, noor still sends that entry's text to its AI provider to be read; that is true with or without an account. Sign in later only if you want Cloud Sync, and what you've written comes along.

Yes. Choose your speaking language from dozens — South Africa's official languages come first — and noor answers in the language you wrote in. If your phone can't listen live in yours, noor tells you so plainly, and your saved entry still comes out in your language.

Yes. Pick a tone — Gentle, Balanced, Direct or Analytical — and a vocabulary, from plain everyday words to a technical register. It's in Settings, it's free, and you can change it whenever you like; it shapes every reflection and every reply from Sofia.

Yes. Pick a noor export or a Day One export, see what it holds, and add it on a second tap. A noor export comes back whole; a Day One export becomes plain entries. Nothing is ever imported twice.

Yes. In guest mode your journal lives on your device. If you turn on Cloud Sync, it travels encrypted and is stored on Cloudflare infrastructure so you can recover it across devices. Your entries are never sold, never used for advertising, and you can export everything (as a PDF or a complete JSON file) or permanently delete it at any time. The full details are in our Privacy Policy — written in plain language.

Reflections, insights, and voice are generated by models from Anthropic (Claude) and Google (Gemini). Your text is sent to these providers solely to produce the response you asked for — never for advertising. AI output can be imperfect, which is why noor frames everything as reflection, not instruction.

Sofia keeps a short, AI-generated summary of the recurring themes in your journal — a running memory of what matters to you — so conversations have continuity instead of starting from zero. It lives with your profile, updates as you write, and is removed when you delete your data.

If you want to. noor can prepare a PDF for that: your entries and moods, every word in full, and nothing Sofia wrote — with a preface that says exactly what it is and isn't. You hand it over yourself; noor doesn't send it to anyone.

In the phone app, yes: a 4–6 digit PIN — or your fingerprint or face — on launch. The PIN is kept only on that phone and never syncs, and emergency help stays reachable without it. The browser version doesn't have a lock, so use it on a device that's yours.

Yes, genuinely. The free plan includes unlimited journal entries, 3 AI reflections a week, 5 Sofia messages a week, and your full mood history and charts — enough to build a real habit. Premium removes the limits and adds deeper analysis.

Premium is R129/month, or R699/year (about R58 / month). There's also a Duo plan — R1 049/year for two people — where you and a friend both get full Premium and become each other's accountability partners.

Any time, from Settings — Subscription, whichever way you paid. Cancellation takes effect at the end of your current billing period, and your journal stays yours — the free plan keeps working with everything you've written. Payments are handled by Google Play, the App Store, or Paystack on the web; we never see your card details.

No — and we're careful about this. noor is a self-reflection and journaling tool. Sofia is an AI companion, not a licensed therapist, and nothing in noor is medical advice, diagnosis, or treatment. Many people use noor alongside professional support, and if you're struggling, a qualified professional is the right place to start. The app's SOS screen lists crisis resources at all times.

noor is for adults, 18 and over. The first time you open the app it asks you to confirm you're 18 or older — before you create a profile, and before you can use it as a guest — and you can't get past that question without confirming. We ask only for the confirmation itself, never your date of birth. Journal entries are sensitive personal information, so this is both our policy and a requirement we take seriously under South Africa's POPIA.

Please don't use noor as an emergency service — it can't contact anyone for you and doesn't monitor entries in real time. If you're in crisis or thinking about harming yourself, contact your local emergency number or a crisis line immediately. The app's SOS screen keeps crisis resources one tap away, always free.